REF Services

What We Do

  • REF’s core service is to provide financial assistance for emergency cases faced by the most vulnerable populations in Malaysia (refugees, asylum seekers, undocumented migrants, stateless people, etc). Through collective crowdfunding efforts, internal case management, and strategic partnerships, we fill in the gap in this critical need.

  • REF actively organizes capacity building trainings and workshops for community leaders, focal points and community members on health-related topics like Family Planning, Sexual & Reproductive Health & Rights, Financial Planning, and Birth Registration, among others.

  • REF is actively involved in research and advocacy initiatives to bring about systemic change and influence policy via stakeholder engagements, research presentations, regional & national advocacy platforms, awareness events, and targeted public engagement, among others.

Financial Assistance & Case Management

  • Hospital corridor with healthcare workers and a patient on a gurney.

    Medical

    Medical & health related emergencies including but not limited to secondary treatments and life-saving surgeries.

  • A small house with a metal roof, laundry hanging outside on a line, a table and chairs, and surrounding greenery under a blue sky.

    Rental

    Rent and housing related emergencies for families & individuals facing evictions or have been evicted.

  • People dressed in full protective suits working outdoors, possibly handling coffins or caskets, with trees, a bus, and city buildings in the background.

    Burial

    Burial support for people who leave this world and their families struggle to cover burial related costs.

  • A man wearing a green shirt and glasses assists a young boy in a purple shirt as they stand between a blue car and a wheelchair on a wet parking lot at night.

    Others

    We also provide other type of essential support like food, milk, diapers, transportation assistance, wheelchair, and medical beds, among others.

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Capacity Building

  • Group of women and children in a room with a red and white wall art of a woman's face and a quote that reads 'Life doesn't come with a manual, it comes with a mom'.

    Family Planning

    We organize Family Planning Workshops as well as Training of Trainers. These workshops include a wide range of information about the different methods of family planning that aims to help parents make informed decisions about their family.

  • A diverse group of people in a workshop or meeting room, seated around tables, with some engaging in discussion and others working on laptops or taking notes.

    Sexual & Reproductive Health & Rights

    Complementary to Family Planning, SRHR encompasses a broad spectrum of issues related to sexual and reproductive health, emphasizing the importance of individuals' rights to make informed decisions about their bodies and reproductive lives.

  • A man and a woman holding a newborn baby at an airport terminal, with the man wearing a face mask and a blue t-shirt, and the woman wearing a face mask and a black and white jacket.

    Birth Registration

    This topic includes information and resources about birth registration of newborn babies under the UNHCR process as well as the local JPN process.

  • A woman in a red shirt and hijab giving a presentation in a conference room. A large screen displays the title 'Responsibilities & Financial Considerations in Pregnancy & Delivery' along with details indicating the workshop is part of the REF Family Planning Training of Trainers, presented by Norliza Nordeen, on Sunday, January 21, 2024.

    Financial Planning

    As couples plan to bring a child into the world, we educate them about the financial responsibilities and how to better plan their finances to ensure this new chapter in their lives is done without financial burden.

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Research & Advocacy

  • A woman in a hijab giving a presentation in a classroom. She stands beside a projected slide on a whiteboard, with a desk holding a laptop and water bottle in front of her. The slide lists collaboration projects related to refugee studies and health research.

    Research Presentations

    Through qualitative and quantitative data collected via our internal systems, we analyse them into research papers that are then presented at regional and national conferences.

  • A woman wearing a teal hijab speaking into a microphone during a panel discussion or meeting, seated at a table with four laptop computers and water bottles, with four men seated next to her.

    Stakeholder Engagements

    REF recognizes the importance of collaborative approaches to address community needs and so we continuously engage with relevant stakeholders and partner organizations to ensure meaningful collaborations.

  • Three individuals sitting at a conference table with a large crowd and a modern, well-lit conference hall in the background. The women on the left and right wear professional attire, and the man in the middle is also dressed professionally. Nameplates and conference badges are visible. The table has headphones, microphones, and signs indicating advisory boards and emergency funds.

    National Advocacy

    Besides local and regional advocacy, REF is also involved in international advocacy platforms to bring community issues to a higher level for potential global-led efforts in policy change.

  • People gathered around a table at a community event, looking at baked goods and items for sale. Many are wearing masks, and there is a sign in the background indicating a holiday or special event.

    Public Events

    REF actively organizes and coordinate public events in partnership with other CBOs and NGOs to raise awareness on the issues faced by the community through panel discussions, art shows, and cultural performances, among others.

Partner with Us

REF relies on you to continue our much needed programs and services. Please donate and save a life today!

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